Frequently asked questions

Are you accepting new patients?

We are not actively taking on new patients. We may be able to accommodate a nuclear family member at the discretion of the doctor. Please do not register or request an appointment if you are not an existing patient of Dr. Biscay, Dr. Daigneault, Dr. Gibbons, Dr. Lajeunesse or Dr. Morris. We will maintain a wait list of no more than 500 patients. To be put on that list, please email the request to info@wateridgemed.ca

I have registered, but I cannot log in to InputHealth with my OHIP number.

To register and/or login to your patient portal, your OHIP number should be input as follows:

1234567890

Please do not include dashes (123-456-7890) spaces (123 456 7890) or version code (1234567890XX). If you have previously registered with an incorrect OHIP number format, it is possible that we have corrected the format on your behalf.

How to I get my prescriptions refilled?

If a prescription is running out, it may mean you are due for a follow-up appointment. You can request a medication refill request through your pharmacy (they will fax a request to our office) for a fee, and book a follow-up visit with your doctor. If appropriate, your doctor will request a virtual visit or fax the prescription without an appointment.

How can I leave a voicemail?

In order to help our receptionists manage front desk operations, our clinic does not have a voicemail system for patients. Receptionists are available to answer phone calls from Monday to Friday, 9 AM to 12 PM and 1 to 2 PM.  We ask that you take advantage of our Online Booking system

How do I book an appointment?

Our most user-friendly means to booking an appointment is with our intuitive Online Booking system. We recommend this method first. Booking, rescheduling and cancelling appointments can be done through this patient portal Otherwise, you can call us and speak with a receptionist from Monday to Friday, 9 AM to 12 PM and 1 to 2 PM.

How do I cancel an appointment?

Our Online Booking system enables you to cancel your appointment with prompts inside the system. Alternatively, you may contact us by other means as soon as you know you will not be able to make the appointment. We ask that you make every effort to let us know as soon as possible so that we can rebook your slot with other patients.

 

What happens if I am late or I don't show up?

We ask that our patients make every effort to notify us beforehand if you will not be able to make an appointment. Delays and no-shows create inconveniences for patients, physicians and staff. In the event that you do not show up for a scheduled appointment, and have not canceled with 24 hours notice, we will charge a nominal fee to cover the staffing costs for your vacant slot.

What if I don't have an OHIP card?

The policy of the clinic is that valid OHIP cards are required at every medical appointment. Failure to present a valid OHIP card will require patients to reschedule (if over 24 hours to appointment) or require the visit to be paid out of pocket. It is the responsibility of the insured to ensure their health card is valid.

How do I transfer my medical record?

Chart transfers can be facilitated by our administrative staff. Our clinic does not charge for incoming chart transfers, but we are not responsible for any costs incurred by your former clinic to send your records out. Our clinic charges $40 to export and transfer medical records to another facility.

Is my personal information secure on the InputHealth patient portal?

The Wateridge Medical Clinic's EMR, InputHealth, is a fully managed PIPA & FOIPPA compliant cloud-powered solution, maintaining its application and data servers in a SSAE-16 certified and compliant facility at all times. Any and all patient data will reside within the contiguous borders of Canada.

Ottawa Public Health has contacted me about missing vaccines. What do I do?

Ottawa Public Health's yellow letter indicates missing vaccines in bold characters. Compare this letter to your child's vaccination booklet. Sometimes administered vaccines are not registered with Public Health. Once this has been verified, if vaccinations are indeed missing, you may book an appointment with our clinic or contact Ottawa Public Health at 613-580-6744.  They can provide information on catch-up clinics or provide information on any other immunization related questions.  To facilitate communication with Ottawa Public Health and your child's school board, we suggest registering all members of your family to CanImmunize at www.canimmunize.ca

Why haven't I heard from my doctor in a while?

We will try to ensure regular checkups with all rostered patients, but we need your help. Please ensure that your file/information is kept up to date with a current email address, phone number, cell phone number, mailing address, as well as emergency contact information. Please inform the receptionist of any changes to your personal information upon arrival at the clinic.  Patients are always welcome to book a periodic health exam ('physical') if they have not been seen in over a year.

How do I get my results?

Results will not be given over the phone by our secretarial staff. Most test results come in within a week, so you are welcome to request a follow-up appointment with your doctor after that period via the wateridgemed.inputhealth.com patient portal.

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